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2. New Technologies

All Past Paper Questions: https://docs.google.com/document/d/1ShBPhWWjM05zoDRgqXKh_GElfYaAQ8lj_p-vPISIL5s/edit?usp=sharing

Questions left out:

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Robotoics

  • meaning

    • design and construction of robots
    • operation of robots
    • computer systems giving control-feedback into robots
  • advantages (AI with robotics)

    • close human-robot interaction
    • can use for home work
      • (reducing human work)
    • to perform critical sugeries
    • can speed up surgeries by assisting
    • to help sick elderly
  • disadvantages (AI with robotics)

    • sharing workspaces of humans
    • high power costs (energy consumption)
      • AI robots use more power
      • than simple robots
    • not as adaptable as humans
    • replaces human jobs
    • more challenging to interac with
      • specially if they try to act as human
    • social interaction may require safety procedures
    • might cause danger/embarassment to humans
    • development f rules for AI-driven robots
    • collaboration is possible
    • requires to understand social cues from humans
    • social cues maybe misinterpreted
  • car manufacturing

    • stuff
      • robotic arm to move heavy objects
      • robotoic end effectors carry repetitive tasks
        • eg: fitting wheels, tightening bolts, etc...
      • to install breakable items
        • eg: windshields installed using suction pads
      • to weld body panels accurately
      • to trim fitting consistently
      • to remove unwanted parts accurately
      • to move hot & dangerous moldings
      • use of force sensing technology when polishing surfaces
      • collaboration between devices
        • for complex tasks
        • placing an object -> welding it
      • use robototic vision to inspect tasks
        • combining with AI to inspect accurately
    • how to verify fitting / how to teach a robot is windscreen is correctly fitted to car?
      • positional commands entered to GUI
      • specify X-Y-Z positions
      • lead-by-the-nose method
        • one person holding the end-effector
        • and moving to positions
        • with recording of motions
      • off-line programming to input position as codes
      • mapping positions in a graphic format
      • use hand held controllers
        • to move end-effectors
        • and program positions at the same time
      • robot simulation tools to replicate positions
      • record data for programming real robot
  • impact to environment

    • use of chemicals in crops
    • remote monitoring of global warming
    • autonomous data gathering
      • eg: to monitor pollution (in hazardous areas)
    • food packaging without human contamination
    • to reduce environmental waste
      • solar panel cleaning robots use less water than humans
      • less energy in dark factories
        • heating & lighting is not important
      • (vehicle) traffic reduction, less pollution
    • negative impacts
      • more power use (over manual labor)
      • more use of scarce resources
        • eg: rare metals to manufacture robots
      • environmental damage caused by extracting rare metals
  • delivery systems

    • to deliver goods
    • requires GPS and cameras to enable robotic delivery
    • need PIN to access colelcted goods
    • airbone drones
      • no need roads
      • can travel in direct routes to recipient's places
      • no need drivers
      • can handle small orders over limited distances
        • aka: 'last mile' delivery options
      • limited carrying capacity
      • limited range
      • liable to interception
      • might disrupt aircrafts
    • ground delivery
      • might disrupt pedestrians
      • pavements
        • might be overcrowded
        • might be subjected to local ordinances
          • eg: use of vehicles
      • may need special roads
      • travels at low speeds
      • have difficulties avoiding people, crossing roads, etc...
    • provide assistance for elderly when collecting items
    • robotic systems for room service
      • but guests may not like them
      • because these robots will have cameras & mics
  • in space explorations

    • to aid humans
    • for tasks in hazardous conditions, eg:
      • high radiation
      • extreme temperatures
    • autonomous spacecraft
      • for space exploration
      • for delivery of resources
        • eg: for ISS (international space station)
    • autonomous machines for repairing satellites
    • Robotic arms fitted to move objects

GPS

  • how it works
    • GPS recieve sees signals from (at least) 3 satellites
    • satellite transmits their atomic clock time to reciever
    • reciever calculates current time using 3-4 satellites
    • both times are synchronized now
    • reciever uses database of satellite positions
      • updated from satellite signals
    • satellites transmit pseudo random code at set time
    • reciever runs same code & compares code with that from satellite
    • reciever uses difference in code timing
      • lag of code
      • to calculate the time it takes
      • signals to travel from satellite to it
    • reciever analyzes
      • the radio signals to determine distance
      • between 3 satellites
      • calculates position & altitude
      • using 3D trilateration
    • error correction data fixes atmospheric issues
    • reciever overlays position on screen
    • reciever shows visual representation of position
  • advantages
    • can pinpoint vehicle location
    • low cost once reciever is purchased
    • little user training
    • no need to consult paper maps
    • can plot shortest route to save time & fuel
    • can keep track of vehicle (eg: deliveries, if stolen)
  • disadvantages
    • local GPS data might be inaccurate
      • may need to buy other versions/brands
      • (that supports the local area better)
    • can be a visual distraction when driving
    • limited battery use
    • reliant on US satellite systems
      • (can be interrupted at any time)
    • can use to track vehicles without consent
  • factors degrading signal (new) // why not reciever provide accurate location
    • obstacles reduces signal strength
    • weather degrades signals
    • cannot see 3 satellites with good strength
    • low device battery
      • (hard to carry calculations and send/recieve transmissions)
  • factors degrading signal (old)
    • atmospheric pressure
    • signal multipath error
    • clock errors in reciever
    • orbital errors (of satellites reported location)
    • satellites may not be visible
      • causing position errors
    • so, will not work indoors, or underground
    • satellite shading
      • because relative position of satellite at any time given is not ideal for signal reception by the reciever
      • satellite should be located at wide angle
      • poor geometry occurs when satellites are in line
    • intentional degrading of satellite signal by owner
    • to prevent military adversaries from using highly accurate gps systems
  • uses
    • personal navigation uses
    • delivery systems
    • astronomers
      • for poisitional information
      • when searching for astronomical bodies
    • cartographers (map makers) determining where buildings are
    • mobile phone synchronise clocks/time (based on location)
    • tracking objects/phones (eg: find my device in android)
    • geotagging objects (eg: apple airtag)
    • tourguide applications
      • display other tuorists in same area
    • recreational use
      • eg: geocaching
    • geologists use for earthquake monitoring

Wearable Computers

  • advantages
    • headsets can enhance monitoring
    • better monitoring of employees
    • can track employees
    • can transmit data live while doing activity
    • faults directly entered to fault database
    • improved employee safety
      • by remote controlling machinery
    • sensors provide info about working environment
  • disadvantages
    • position of device on body might cause inaccuracies
    • wearable devices need power, so, have to carry heavy batteries
    • need charging, so, have downtime
    • staff may not wish to be monitored
  • healthcare enhancements
    • help doctors monitor disease
    • less time can be put to tracking data
    • wearable systems, eg: e-skin
      • patients including sensors
      • send data direct to doctors
    • enhance patient doctor interaction
    • patients have more access to data
    • doctors can monitor remotely
    • assist in surgery
    • can overlay images onto procedure
    • remote guidance during procedures
    • allow patients to and manage and control pain
    • implantable systems to control diabetes / blood pressure / etc...
    • improve employment of personal fitness regimes
    • fitness brands to track activity
    • educates parents in their health
    • patients can monitor own health and be aware of changes
  • by police
    • advantages
      • body cams to record
      • optical head-mounted technology to display information
      • operated hands-free via voice activation
      • wrist-worn computers to access communications sytems
      • wifi enabled clothing to track officer
        • monitor vital signs of officer
        • maintaining constant communications with others
    • disadvantages
      • reliance on machines
        • can remove human judgment
      • expensive implemetation
      • privacy invasion
      • location and other details can be used to track the user
      • possibility of computers being hacked
      • loss of internet could lead to loss of sync (communication services)

AR

  • augmented reality
  • description (short)
    • overlays digital elements onto a live view of real world
  • description (medicine)
    • computer generated supplement to real world
    • in real time
    • reality is overlayed with artificial information
    • use to eg: project remote surgeons hand into real operation
    • used to show nurses/doctors (by means of handheld scanner)
    • where arteries and veins are in body
    • allows students to manipulate a skeletal model
  • firefighters (how they use)
    • can be integrated to mask
    • for easily visible information
    • can view thermal imaging
      • without a seperate device
    • info from sensors directly shown
    • overlay navigation info to stay safe
    • provides realtime info of situation
    • realtime info sent back to headquarters
    • can see realtime info of others

VR

  • virtual reality
  • description (short)
    • creates a 3D environment that does not include the real world
  • description (medicine)
    • computer generated replacement of real world
    • simulates physical presence in real world
    • used in exposure therapy
      • eg: overcome fears such as dying
  • training firefighters
    • cheap (except for equipment)
    • safe environment
    • more realastic experience
    • more senses to experience scenario
    • can experience many scenarios
    • can interact with others doing the same training
    • makes more confident
    • can train at any time
    • can train at any time
    • can access training at any time
    • can train anywhere
  • in healthcare
    • to train healthcare professionals (using simulations)
      • safe and repeatable set of activities
    • to perform surgeries remotely (for rural areas)
    • VR therapy - psychological therapy
      • Patients can interact with harmless representations of trauma-causing stimuli to reduce fear
      • to treat depression (without drugs)
      • can role play in a fantasy world (to manage stress)
      • to improve the skills of autistic (+ depression) patients
        • by providing controllable environment

Holographic Imaging

  • how its made?
    • laser lights
      • from different directions
      • to form interference patterns
    • medium & beams do not move (are stationary)
    • object beam
      • passed through scene onto recording medium (polymer plate)
    • and reference beam
      • hits only recording medium
      • used to re-create hologram from patten on plate
        • by diffraction
    • both these beams create interference patterns, creating images
    • hol. images copied by embossing
    • hol. images viewed in white light
  • uses
    • hol. images on bank notes
      • difficult to forge
      • information secretly stored
        • to identify source of image
    • on credit cards / passports
      • for security
      • to identify person / brand
      • hard to copy
    • astronount in spacecraft
      • create heads-up display in screen
      • use of a holographic filter
        • to target data into forward view
    • car manufacturing process
      • laser light to create images
        • of items during production
      • to compare dimentions
      • for real-time quality control
    • a doctor in hospital
      • create 3D images of organs
      • to practice movement before actual surgery
      • anatomy training
      • have patient details displayed in line of sight
      • more clean, than using papers
    • medicine
      • advantages
        • look inside patient without surgery
        • look at patient from more angles
          • instead of using exploratory surgery
        • see whats hapenning in body
          • while doing procedures
        • makes training more realastic
      • disadvantages
        • initial cost of machinery
        • training costs to use software
        • high disk storage usage
          • than just storing X-ray images
      • uses
        • X-ray holography can be used for imaging internal organs of the body
        • No need for invasive surgery
        • Used for living biological specimens
        • With very high resolution without the need for sample preparation
        • Endoscopic holography is used for producing high resolution 3D imaging
        • With no contact/non-destructive measurements inside the natural cavities of intemal organs
        • Ophthalmology use to correct problems with lenses implanted after cataract surgery
        • In dentistry to store dental records of tooth prints as training aids forstudents
        • In otology (ear studies) to study the vibrations forces/how the inner ear bones move
        • In orthopaedics to measure strains/forces on fixation pins/rods
        • 3D images of biological specimens can be created from a series of 2D radiological images
        • Using holographic stereogram techniques/conical stereogram/ multiplex hologram
        • Holographic contour generation is useful for measurements of biomedical specimens.
    • artists
      • to enhance their work
      • include 3D into their 2D images
    • 4th gen optical disk storages
      • use holographic techniques
      • how they work (1)
        • use lasers to record data as holograms
        • green laser
          • reads data
          • from interfrence fringes of hologram
          • (near top disk surface)
        • red laser
          • is the reference beam
          • reading mechanical addressing data
          • from aluminium layer at bottom
        • Mirror dichroic layer prevents interference
          • (refraction between the layers)
        • Uses collinear holography
          • (can be read by a single optical system)
        • store terabytes on small disks
        • Use (photo)polymer/monomer as recording substrate (medium)
          • medium thickness: recording capacity
        • in UHD Blu-ray for HD videos
      • how they work (2)
        • green and red lasers used
        • both lights sent in a parallel stream
        • There is minimal divergence
        • Output about 1 watt
        • Green laser
          • reads the data from top layer of disc
        • Red laser
          • reads reference data stored on aluminium layer
          • at bottom of disc layers
        • Data stored as holographic laser interference patterns
        • servo information accurately aligns the read head position over the disc
        • (dichroic) mirror allows the red laser light to pass while reflecting the green layer
        • Stores 60,000 bits per pulse in densely packed tracks
        • Compared to a single pulse for current optical storage
        • Can store 100 GB to 1 TB
        • Phase storage systems can store more data.

QR Codes

  • functional elements (new)

    • positional elements
      • 3 squares at corners to help align camera
      • 1 small square to help camera calibrate size & angle
    • error correction keys stored as dots
    • version info
      • stored as dots
      • near 'positional elements'
      • to choose decoding algorithm used
    • timing information
      • stored as dots
      • between 'positional elements'
      • to help calibration
    • dots throughout QR to store info in binary form
    • white area around code to seperate code from background
  • how information is stored (old)

    • info stored digitally
    • as blocks of black&white squares
    • small dots converted to binary when scanned
    • error correction algorithm used to validation
    • many encoding methods available
    • three large squares store alignment data
    • smaller sqaures store size/angle data
    • scanned with narrow beam of light
    • reflection from white areas read by sensor/camera
    • take up less space on packaging
  • advantages

    • can scan with smartphone
    • can encode any data type
      • eg: binary
    • scans quickly
    • good fault tolerance
      • works even if damaged
      • using error correction data
    • store large data (unlike 1D bar codes)
    • takes up less space on packaging
  • disadvantages

    • expensive scanning equipment
      • so, not everyone has acccess
      • eg: people from africa
    • unfamiliar people will ignore
    • required training/teaching of idea
    • ugly (looks like random patterns of boxes)
    • cannot update, so, need to re-print
    • should re-create if package becomes outdated
    • need internet
  • uses

    • to create time-based one time passcodes
    • mention wifi password (to connect automatically)
    • auto login for webpages
    • to store payment addresses
    • used in AR to determine position of objects
    • can send email by scanning send address
    • to record location for tracking
    • store contact details
    • store calendar data
    • store plain text (with extra details) (for tracking)
  • fault tolerance

    • (why it works if damaged in QR (and not in 1D bar codes))
    • error correction for missing info
    • info. duplicated, so, if one lost, other will work
    • code blocks interleaved with each other
      • less likely to lose data
      • on a localized damage
    • multiple error correction blocks
      • ensure data read from larger QR codes
    • block size limited by design
      • errors corrected quickly
      • by less complex algorithms
    • masking patterns to break up blocks of data
      • (so the processor is not confused)
  • benefits to avertisers

    • info instantly available
    • advertiser decides what happens when its scanned
    • QR codes are in an ISO standard
      • to ensure its accessible to all
    • QR points to website
    • available info updated easily
    • re-printing of advertising materials is reduced
  • user, malicious code execution risk

    • code may contain url
    • web link followed
    • url contains trojan
    • it will infect device
    • trojan is javascript
      • eg: BeeF: XSS framework
    • which contacts servers that transmits malware to device
    • use cross-site scripting
      • on a legitamte website
      • to insert QR code
      • into another legit site
    • when a user goes to legit site
      • and scans qr code
      • data sent to hackers
    • malicious qr code can allow unauthorized people to control device

CAD

  • computer aided design
  • advantages
    • save time when designing
    • easy to edit
    • fewer errors in drawings
    • software can automate designing tasks
    • code can be re-used multiple times
    • can be saved and sent to others
    • accuracy is improved (than manual design)
  • disadvantages
    • data loss (on sudden breakdown)
    • prone to malware
    • could be hacked/stolen
    • learning how to use software can take time
    • high cost of purchase
    • training costs to teach to use CAD
    • need to update regularly
    • need less employment of specialized designers
  • how to design a room?
    • editing tools
      • dimentions accurately chosen by using scaled on palette
      • structure of room can be accurately plotted
      • pre-loaded library of items to display in room
      • furniture has accurate size
      • furniture can be copied / added
      • furniture colors can be changed (using fill tool)
      • furniture can be positioned anywhere easily
      • furniture can be flipped / rotated
      • flip image objects
      • fill tool to color objects
    • tools to create 3D images
      • push tool used to pull 2D object into 3D
      • drag tool to move image around to show interior
    • 3D views generated
      • from any angle
      • to help customer understand more
    • design can be experimented with
    • design can be saved to work on later

CAM

  • advantages
    • more consistent results during production
      • (even at large scale)
    • faster production
    • can produce complex products, faster
    • CAD produces instructions
      • and sends to CAM
      • electronically obviating need for manual programming
  • disadvantages
    • slow for one off products
    • need seperate CAM machine for each product
    • expensive software
      • difficult to maintain
    • expensive to give training (to users)
    • errors can affect whole production

3D Printing

  • how objects are created? / how 3D printing works?

    • computer file
      • has STL instructions to create object
        • SLT: standard triangle lanugage
      • made from CAD software
    • breaks objects into layers
    • creates solid objects from computer instructions
    • object created from liquid/powder material
    • materials added layer by layer
    • material in layers of binder material and powder
    • printing finished by removing supporting parts
    • oversize printing is removed
    • finishing given by fine grinding/polishing
  • advantages

    • easy customization of complex designs
    • quick prototyping
    • cheaper production
    • great consistency
    • fast production
    • cost effective for low volume production
    • reduces need to store components as they can be printed on demand
    • less conventional manufacturing machinery
    • more jobs for technicians to maintain printers
    • can produce sophisticated shapes
    • more expensive manual machinery
      • so, adds to production costs
  • disadvantages

    • limited product size
      • depends on the size of the 3d printer
    • limited range of raw materials can be used
    • limited materials available

    • designs can be stolen by competitors
    • hard to see whats fake and real in blueprint
      • as raw materials are the same
    • ?? loss of production skill ??
    • copyright issues, since anyone can print it
    • can make dangerous items easily, eg: guns
    • slow
  • uses

    • produce motherboard
      • quicker to produce items
      • great consistency
      • can have a high production rate
        • can run continously without supervision
      • can produce sophisticated shapes
      • more expensive manual machinery
        • so, adds to production costs
      • high speed of production
      • CNC can take a long time to produce
      • need to be accurate to ensure production of item is properly carried out
    • in space exploration
      • can create 'hard-to-build' objects
        • with complex geometry for satellites
        • (e.g. rocket nozzles, antennae)
      • will save money
      • saves weight
      • more rigid when printed as one part
      • can make designs simpler
      • objects can be made with less bulk
        • reducing launch costs
      • can create replacement parts to order
      • can create specialist tools
        • eg: medical instruments when needed
      • no need to carry spare parts (saving space)
      • can cheaply make one off objects
      • models can be quickly made
      • can create lattice structures instead of solid.
        • to reduced weight
      • can even print in space
    • medicine / surgeons
      • re-create damaged bone structures
      • make custom surgical implants (to match patient's anatomy)
      • surgical prostheses to aid recovery
      • bioprinting tissues for surgical procedures
      • creating customized anatomical models for planning surgery
      • customized surgical tools to match patient
      • customized frames for use in surgical theatres
    • artificial blood vessels
      • advantages
        • no need to wait for real blood vessels to grow
        • allows oxygen to be supplied immediately to implant
        • vessels can be customized for invidual organs
        • lower rejectionr ates
    • manufacture prescription drugs at home with 3D printer
      • advantages
        • Chemical components of the drug can be customised at molecular level to individual patient
        • can customize to specific issue/patient
        • personalised for specific illness
        • chemical blueprint created
          • so drug can be printed at any pharmacy
          • using specific compounds
      • disadvantages
        • human errors might make wrong drug
        • incorrect dosage being used
        • hard to verify drug creation
          • e.g. incorrect base materials may be used
        • hard to regulate use of the drug
        • cant to regulate the supply of the drugs once blueprint is published
        • cleanliness of production difficult to control
        • could be used to produce illegal drugs.
  • tissue engineering (not sure where)

    • advantages
      • uses biochemical techniques (using biological materials) to replace biological tissues with a greater success rate in patients
      • use of other materials like tissues is cheap
      • dont need biological donors
        • eg: use of artificial blood, skin
      • reduces recovery time (for patients)
      • reduce risk of tissue rejection
      • can produce customized tissue
      • artificial organs increase survival rate
        • artificial liver, pancreas, etc...
      • no relegious objections using donated organs
      • can make artificial meat products
    • disadvantages
      • expensive
      • original material is limited, so, must be newly developed
      • may not be enough for development
      • possible inclusion of hidden disease in base tissue
      • difficult to find latent diseases
      • might increase treatment time
        • as tissue can take longer to synthesize

CAT

  • computer assisted translation

  • advantages

    • CAT can increase speed (of translation)
    • available faster for reference
    • more consistent
      • phrases have already been translated before
      • more reliable
    • document format becomes irrelavant
    • readily available
    • technical terms (jargon)
      • retried from the database
      • and translated accurately
      • so, correct context
    • can easily translate to many languages
    • increases collaboration
    • reduce translation time
      • by re-cycling recurring translations
    • reduce need for human input
    • improves performance of human translators
  • disadvantages

    • contextual erros when new (unseen) content
    • not fully understood by scientist
    • not everything translated correctly
    • so, misunderstanding
    • localization might not be perfect
      • dialects/localizations not fully translated
    • so, phrases misunderstood
    • repeated translations = loss of accuracy
    • confidentiality lost
      • when comparing with a database
    • confidentiality issues
      • (saved code (to recycle) might be available to others)
  • how its used (in software company)

    • localization to language of country
    • amend src code directly
    • configurations set for target country
    • translation tools use
      • parsers and filters
      • to detect translatable strings
    • translation memmory systems re-use previous translations
    • QA tools built into check grammar
    • translate instructions into local language
    • recognize phrases that cannot be directly translated
    • adjust binary files so text is translated
      • by passing in command line arguments
      • or by editing a config file
    • adjust background to local norms (cultural)
    • adjust colors to local norm
    • adjust to local currency

Other

  • prosthetics

    • CAD to design perfect fitting stuff
    • CAM to create many prototypes
      • during development
      • for better cusotmization
    • CAM to make more accurate stuff
    • 3D modelling used during deisgn
    • 3D scanners to quantify areas for implanting
    • use of micro-processor controlled feedback loops
      • to enhance performance
    • connection to nerve by microprocessor
    • myo-electric prothetics capture electric signals
      • through skins
      • to control artificial prosthetic limb
    • microprocessor
      • to analyse data from sensors
      • send signal to actuator -to mimmic natural body movement
    • sensors use synthetic nerve system to detect touch
  • vision enhancement technology

    • uses
      • for visually impaired (blind) people
        • general support
          • built in magnifier tools
          • implantable miniature automatic telescopes to improve vision
            • to enlarge image over the retina
          • automatic contact lenses to improve vision
            • in macular degeneration sufferrers
          • of LED to focus on retina
          • system to divert focus to other parts on retina
          • retinal prostheses when light sensitive cells degenerate
          • artificial retina with computer chips on silicon implanted into retinal position
          • smart glasses using screens (infront of eyes)
          • vision enhancing algorithms produce HD video
          • use of VR to immerse people in real world
          • dialouge user interface to control devices
          • retinal implants connected to camera
            • signals allow brain to interpret environment
            • wearer has some sense around
          • night vision goggles to enhance low light vision
          • used by surgeons when carrying our surgery
            • surgery can be carried out more precisely
            • improves patient recovery rates
        • walking around
          • shape outlines for objects (to make it more apparent)
          • enlarge signs to make words more readable
          • change objects colors to be visible
          • detect objects and produce sounds representing them
          • user will learn these sounds and manage easily
          • infra-red light amplified for enhanced vision in dark
      • military operations
      • night driving (eg: truck drivers)
      • age related vision problems
      • detect chemicals for forensics
      • detecting heat (eg: from people, like using thermal camera)
  • e-waste

    • impact
      • all components of devices
      • which are discarded
      • might contain harmful chemicals
      • they get into environment
      • eg:
        • lead
        • aluminium
        • cadmium
        • PVC
        • mercury
        • germanium, etc...
      • recycling will hurt the staff/workers (smokes/fumes)
      • CRT monitors release lead
      • when PCBs stripped by burning, dioxins released
      • computer chips release heavy metals when burnt
      • plastics from wires, keyboards, etc...
      • dangerous fumes released to air when burning
      • affects water quality too
      • polutants (eg: heavy metals) get into human food chain
      • need to increase recycling
      • recycle safely to not release dangerous chemicals
  • automated online assistant

    • components
      • Human types a request
      • Dialog system provides interface
        • between human input
        • and assistant's database
      • translates human input to digital format
      • (assitant) generates human intelligible replies
      • uses natural language processing (NLP)
      • Avatar appears meaning help available
      • Avatar represents a 'real' (human) assistant
      • trust that humans reply
      • but actually Help is generated by system
      • System provides help that the human requested.
    • advnatages
      • help available 24x7
      • less humans needed
      • provides customized expertise
      • increased trust by customer